Baby boomers are aging. The Affordable Care Act is expanding access to healthcare, and healthcare construction spent an estimated $67 billion in 2012. Clearly, for those entrusted with creating or transforming healthcare space, this is the time to get it right. But good intentions are not enough. The issues are many; from LEED certification and ergonomics to patient well-being and staff appeal.

Creating and transforming healthcare space today is a complex process that relies on contributions from dozens of professionals in many different fields. Research shows a strong correlation between the design of healthcare settings and the outcomes experienced by patients, staff and families. Evidence shows that optimal design in hospital environments reduces medical errors, rates of infection, staff injuries and nurse turnover, while speeding patient recovery. Put simply, experience-based design not only enhances the patient experience, but pays for itself and then some.

When management approves a project to be built and a capital budget approved it may ordinarily be approached in a chaotic fashion, as the various people, companies and agendas involved all jockey for position. This is when the disciplined approach of “DONE!” first appears. The “understanding of healing and a balance of process” is a proven technique that divides all the elements of the process into three groups (Healthy Team, Healthy Project, Healthy Patient) to help ensure that all the pieces, parts and participants that need to be included are indeed accounted for. This guiding principle of “DONE!” makes the difference between a healthcare project that is merely done, and one that has, in fact, been well done.

DONE! Guiding Principle

Healthy Team -refers to project management, and puts the Facility or Project Manager in the lead and at the center of a team, surrounded by representatives of finance, architecture, engineering, IT, construction, furniture and equipment, building services, doctors, nurses and other hospital staff. The Facility or Project Manager must cultivate a culture of trust within the team so as to facilitate communication, collaboration and accountability, and so that each participant’s point of view can be fairly incorporated. The result is a group that functions with a common intention and can collaborate effectively to complete the project.

Healthy Project – begins with a healthy team and an articulated goal, and focuses on the nuts and bolts of the project itself, including: Budget, scope of work, the formal project management process (including construction schedule and disruptions to normal operations), the healing component, sustainability and LEED certification. A Healthy Project uses evidence-based design (design elements already statistically proven to better care, improve morale and/or save money), integrates all healing modalities, both Eastern and Western, goes green wherever possible and generates a high ROI (return on involvement).

Healthy Patient – helps everyone remember that all the budgeting, planning and building ultimately revolves around the care of the patient who is the end user. Healthy Patient supports the relationship between the patient and the healthcare provider, where the goal is to treat the mind, body and spirit, all at the same time. It takes into account the family of the patient. It recognizes that human interaction is a key part of the healing process. And it values equal or better patient outcomes with less cost and less trauma.

Without the discipline provided by the “DONE!” approach, critical issues are not thought through, valuable input from people in different departments may not be sought, budgets can run over and deadlines be missed. Management may be left out of the communication loop, and not involved until problems become too big to hide. Thus, this is the rationale for a proven, well-reasoned path to follow.


An interactive workshop to teach facility and project managers the “DONE!” methodology which gives “a hit the ground project approach to complete a project” We will create a situational scenario to include the dynamics of a project and project meetings. The participants will use a project case study to understand the elements of Healthy Team, Healthy Project and Healthy Patient. The proven method to completing a project well done.