The reality of healthcare is that we are no longer the “Fixers” – we are the “Preventers”.
We live in a patient-centric economy that is value based and requires constant performance improvement based on the HCAHPS’s surveys – which aid in our ability to enhance the patient experience and prevent disease – and better planning which strategically includes groups from two disciplines: medical professionals (including nurses and doctors), and design & construction professionals. Integrating and blending these two areas of expertise brings critical perspectives to the health care project – one knows the work, daily functions, and culture of the building and the other knows how to design and build the building.
“If you have one without the other, you run the real chance of designing a building that no one can use”, says Pamela Thompson, CEO AONE and SVP/CNO AHA.
From the beginning of a project, you need to have the right people sharing wisdom and experience. The right people need to arrive with the correct leadership skills, including the 3 key skills needed to keep aggravation low in the planning, implementation, and construction phases of a project – Compassionate, Collaborative and Innovative thinking.
Key Skill 1: Compassion
Being compassionate means understanding the culture of the healthcare system, the patients, and the healthcare professionals, as well as how they all function together to ensure better patient outcomes and experiences. Once you understand the process of caring, you can tap into your natural instinct, expertise, desire to help.
Key Skill 2: Collaboration
Collaboration does not happen magically. Finding common ground is a good beginning. For example: “nurses are trained to assess, plan, design and implement solutions as a caregiver” says Debbie Gregory, SN, BR.N., DNP(c), senior clinical consultant for the technology group at engineering design and facility consulting services firm Smith Seckman Reid Inc. Having tools and techniques to collaborate with a group of people helps to improve this skill on a daily basis. Collaboration is an art and you only get better with practice.
Key Skill 3: Innovation